Customer Care
Effortless Checkout, Secure Packaging & Elevated Quality
Every order is crafted to move seamlessly—from a smooth, intuitive checkout to delivery in meticulously secured packaging designed to protect each piece in transit.
Our commitment to quality extends beyond the product itself. Each item is produced with precision, inspected with intention, and delivered with the level of care aligned with the Tom Peerce standard. Your experience should feel considered, refined, and reliable from start to finish.
Questions, answered
Tom Peerce FAQ
How does Tom Peerce clothing fit?
Our silhouettes follow the Peerce Standard — clean, modern, and built to move.
Tops have a relaxed profile with a refined shoulder line; bottoms offer ease without bulk.
Prefer a sharper outline? Size down. Want a draped, more effortless fall? Size up.
What fabrics do you use?
We choose considered fabrics that balance softness, durability, and shape retention.
All materials go through hand-feel evaluation, multi-wash testing, and long-term wear trials before approval.
How long will my pieces last?
Tom Peerce garments are engineered for years of regular wear.
We use reinforced stress points, double-needle finishing, and clean interiors to ensure reliable longevity.
How long does delivery take?
• Order cut off time is 4:00PM EST.
• Processing time: 1 - 2 business days (Mon - Fri)
• Transit time: 5 - 8 business days (Mon - Fri)
• Total delivery time: 6 - 10 business days (Mon - Fri)
• Tracking code sent to your email at dispatch.
• Processing time: 1 - 2 business days (Mon - Fri)
• Transit time: 5 - 8 business days (Mon - Fri)
• Total delivery time: 6 - 10 business days (Mon - Fri)
• Tracking code sent to your email at dispatch.
Can I change or cancel my order?
If your order hasn’t shipped, we’ll do our best to update or cancel it.
Email support@tompeerce.com with your order number and the requested change.
What is your return policy?
We offer 30-day returns & exchanges.
Email us at support@tompeerce.com to begin.
Full details are available in our Returns & Refunds policy.
How should I care for my items?
Wash cold with like colors and air-dry when possible.
Avoid bleach. Cool iron if needed.
Our fabrics are pre-washed for stability, but natural fibers may loosen slightly with wear.
Which payment methods do you accept?
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and select buy-now-pay-later options.
Do you ship internationally?
We currently only ship within the United States.
What is the Peerce Standard?
A design code rooted in considered fabrics, detailed construction,
and elevated everyday wear.
It’s our promise to deliver pieces that feel good, last long, and fit seamlessly into real life.